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FAQ

title: FAQ description: Frequently asked questions about SO Sticky Add-to-Cart. sidebar_position: 2​

FAQ

Quick answers to common questions.

General​

Does it work with all themes?

Yes. Works with any Shopify theme. Automatically detects and integrates.

Does it slow down my store?

No. Lightweight code with minimal performance impact.

What's the difference between Display Types?
TypeBest ForShows
CollapsedSimple productsPrice, button only
ExpandedComplex productsFull variant selection
Can I customize colors?

Yes. Full control over:

  • Button colors (primary, hover)
  • Text colors
  • Background colors
  • Border colors

Mobile​

Is it mobile responsive?

Yes. Optimized for all screen sizes with touch-friendly controls.

Can I hide it on mobile?

Yes. Use Display Settings → Device visibility.

Recommended mobile settings?
Display: Collapsed
Font Size: 16px+
Button: 44x44px minimum
Spacing: Comfortable (preset default)

Features​

What's Buy Now button?

Quick checkout button that skips cart. Optional feature for faster purchases.

Does it support variants?

Yes. Shows all product variants with automatic selection.

Can I change button text?

Yes. Customize in Languages settings:

  • "Add to Cart"
  • "Add to Bag"
  • "Add to Order"
  • Custom text
Does it show inventory?

Yes. Automatically shows when variant is sold out or low stock.

Customization​

Should I use a preset?

Yes, recommended. Presets provide:

  • ✅ Optimized settings
  • ✅ Consistent design
  • ✅ Tested configurations

Customize after applying preset.

How many colors should I use?

2-3 maximum for cohesive look:

  • Primary button
  • Text
  • Background/border
Can I match my brand exactly?

Yes. Use brand colors, fonts, and spacing. Start with closest preset, then adjust.

What's the best button color?

Your brand's primary color with 4.5:1 contrast ratio. High contrast = better conversions.

Troubleshooting​

Sticky cart not appearing?

Check:

  1. App is enabled
  2. Product page detected
  3. No theme conflicts
  4. Cache cleared
Button not working?
  1. Check variant selection
  2. Verify stock availability
  3. Test in incognito mode
  4. Check browser console
Styles not applying?
  1. Clear cache (Ctrl+Shift+R / Cmd+Shift+R)
  2. Check theme CSS conflicts
  3. Verify customizer saved
  4. Disable other cart apps temporarily
Wrong position on screen?

Adjust in General Settings → Position:

  • Bottom (recommended)
  • Top
  • Custom offset

Performance​

How to optimize loading?
  1. Use system fonts
  2. Start with preset
  3. Minimize effects/animations
  4. Use collapsed display
Does it work with page builders?

Yes. Compatible with:

  • PageFly
  • Shogun
  • GemPages
  • Others

Integration​

Works with cart drawer apps?

Yes. Automatically integrates with popular cart drawers.

Compatible with review apps?

Yes. Works with Loox, Judge.me, Yotpo, and others.

Multi-currency support?

Yes. Automatically detects and displays currency from your currency app.

Multi-language support?

Yes. Customize text in Languages settings for each language.

Analytics​

Track add-to-cart events?

Yes. Events automatically sent to:

  • Google Analytics
  • Facebook Pixel
  • Other tracking scripts
Which metrics to monitor?

Key metrics:

  • Add-to-cart rate
  • Conversion rate
  • Mobile vs desktop
  • Time on product page

Pricing & Support​

Is there a free trial?

Check app listing for current trial details.

Can I get help with setup?

Yes. Contact support:

  • Email support
  • Documentation
  • Video tutorials
How to uninstall?

See Uninstall Guide. Removes all app code automatically.

Next Steps​

Still have questions? Contact support!

Customization​

Can I change button text?​

Yes! Languages tab:

  • Add to Cart button
  • Buy Now button
  • Select Options label
  • Out of Stock message

Can I use my brand colors?​

Yes! Full color customization in Colors tab.

Can I change fonts?​

Yes! System fonts or Google Fonts in Typography tab.

How do I apply a preset?​

1. Open Customizer
2. Presets tab
3. Click preset
4. Apply
5. Save & Deploy

Features​

Collapsed vs Expanded?​

Collapsed:

  • Minimal bar
  • Expands on click
  • Clean, unobtrusive
  • Best for simple products

Expanded:

  • Full panel visible
  • All options shown
  • Faster purchase
  • Best for many variants

What does Buy Now do?​

Goes directly to checkout, bypassing cart. Great for:

  • Impulse purchases
  • Single-item orders
  • Express checkout

Can customers select variants?​

Yes! All product options (size, color) selectable in sticky cart.

Shows sale prices?​

Yes! Auto-detected and highlighted. Customize sale color.

Setup​

How long is setup?​

~5 minutes:

  1. Install (2 min)
  2. Apply preset (30 sec)
  3. Customize colors (2 min)
  4. Deploy (30 sec)

Need coding knowledge?​

No! Visual customizer, no code required.

Can I preview first?​

Yes! Live preview panel with real-time updates.

How to make changes later?​

Open customizer → Make changes → Deploy. Live in 1-2 min.

Technical​

What if I uninstall?​

Sticky cart stops appearing. No other impact on store.

Uses Shopify cart API?​

Yes! Seamless integration with native cart system.

GDPR compliant?​

Yes. No customer data collected beyond Shopify's tracking.

Works with my currency?​

Yes! Auto-uses your store's currency settings.

Multi-language support?​

Yes! Customize text for different languages in Languages tab.

Performance​

How to track performance?​

Use Shopify or Google Analytics:

  • Add-to-cart rate
  • Conversion rate
  • Cart abandonment
  • Mobile vs desktop

Affects SEO?​

No. JavaScript enhancement, doesn't impact SEO or indexing.

Can I A/B test?​

Yes!

  1. Try config for 1 week
  2. Switch to another
  3. Compare conversion rates
  4. Choose winner

Support​

How to get help?​

Email: hi@misoapps.com

Include:

  • Store URL
  • Screenshots
  • Issue description
  • Browser/device info

Response time?​

Usually < 24 hours, often faster for urgent issues.

Common Issues​

Why isn't it showing?​

Check:

  1. Theme extension enabled
  2. Cache cleared
  3. On product page
  4. Desktop visibility enabled (if desktop)

See Troubleshooting for details.

Changes not appearing?​

Ensure:

  1. Clicked "Deploy" (not just "Save")
  2. Waited 1-2 minutes
  3. Cleared cache
  4. Hard refreshed

Buttons not working?​

Try:

  1. Clear cache
  2. Check console errors (F12)
  3. Incognito mode
  4. Different browser
  5. Contact support

Best Practices​

Best configuration?​

Depends on:

  • Your products
  • Your customers
  • Your brand

Start with preset, customize, test what converts best.

Collapsed or Expanded?​

Collapsed for:

  • Simple products
  • Mobile-focused
  • Clean aesthetic

Expanded for:

  • Many variants
  • Desktop traffic
  • Maximum visibility

Enable Buy Now?​

Yes if:

  • 1-2 items per order
  • Express checkout enabled
  • Impulse-buy products

No if:

  • Encourage browsing
  • 3+ items per cart
  • Upselling important

What colors?​

Best practice:

  • Primary = Brand color
  • Hover = 10-20% darker
  • Sale = Red/orange
  • Match existing theme

Integration​

Works with [app name]?​

Most apps compatible. Contact support if conflicts occur.

Works with page builders?​

Yes! Works with popular builders on standard product pages.

Works with subscriptions?​

Yes! Compatible with subscription apps like Recharge.

Updates​

How to update?​

Automatic! No action needed. Features deploy automatically.

Will updates break customization?​

No. Customizations preserved through updates.

Still Have Questions?​

  1. Check Troubleshooting
  2. Review Documentation
  3. Email: hi@misoapps.com

We're here to help!

General Questions​

Does this work with all Shopify themes?​

Yes! The app uses Shopify's Theme App Extensions, which work with all modern themes (Online Store 2.0). If you have an older theme, updating it will enable compatibility.

Will this slow down my store?​

No. The sticky cart is optimized for performance:

  • Lightweight code (~50KB)
  • Async loading
  • Cached after first load
  • Minimal impact on page speed

Can I use it with other apps?​

Yes. The sticky cart is designed to work alongside other Shopify apps. However, if you experience conflicts with other cart-related apps, contact support.

Does it work on mobile?​

Absolutely! The sticky cart is mobile-optimized and responsive. In fact, most customers use it primarily on mobile devices where it provides the most value.

Can I disable it on certain pages?​

The sticky cart appears only on product pages by default. You can disable it on desktop (keeping mobile only) through the General Settings tab.

Customization​

Can I change the button text?​

Yes! Go to the Languages tab to customize:

  • Add to Cart button
  • Buy Now button
  • Select Options label
  • Out of Stock message

Can I use my brand colors?​

Yes! The Colors tab lets you customize all color elements to match your brand perfectly.

Can I change the fonts?​

Yes! Choose from system fonts or popular Google Fonts in the Typography tab.

Can I make it look like my theme?​

Absolutely! With full control over colors, fonts, and spacing, you can match your theme exactly. Or use a preset and adjust from there.

How do I apply a preset?​

  1. Open customizer
  2. Click Presets tab
  3. Click on a preset
  4. Click "Apply"
  5. Customize further if desired
  6. Save and Deploy

Features​

What's the difference between collapsed and expanded?​

Collapsed:

  • Minimal bar showing basics
  • Expands when clicked
  • Clean, unobtrusive
  • Best for simple products

Expanded:

  • Full panel always visible
  • All options shown immediately
  • Faster to purchase
  • Best for products with many variants

What does the Buy Now button do?​

It takes customers directly to checkout, bypassing the cart page. Great for:

  • Impulse purchases
  • Single-item orders
  • Express checkout
  • Reducing friction

Can customers select product variants?​

Yes! Customers can select all product options (size, color, etc.) directly in the sticky cart without scrolling to the top of the page.

Does it show sale prices?​

Yes! Sale prices are automatically detected and highlighted. You can customize the sale price color to make savings stand out.

Does it work with product images?​

Yes! The sticky cart shows the product's featured image. It updates automatically when customers select different variants (if you have variant images set up).

Setup & Configuration​

How long does setup take?​

About 5 minutes with our Quick Start guide. You can:

  1. Install app (2 min)
  2. Apply a preset (30 sec)
  3. Customize colors (2 min)
  4. Deploy (30 sec)

Do I need coding knowledge?​

No! Everything is done through the visual customizer. No code required.

Can I preview before going live?​

Yes! The customizer includes a live preview panel where you can see changes in real-time before deploying.

How do I make changes after deployment?​

Just open the customizer again, make your changes, and click Deploy. Updates go live in 1-2 minutes.

Can I undo changes?​

You can always revert to a previous configuration by:

  1. Applying a preset
  2. Manually reverting settings
  3. Using code export/import (contact support)

Technical​

What happens if I uninstall the app?​

The sticky cart will stop appearing on your store. Your theme and other apps are not affected.

Does it use Shopify's cart API?​

Yes! It integrates seamlessly with Shopify's native cart system, ensuring compatibility and reliability.

Is it GDPR compliant?​

Yes. The app doesn't collect or store customer data beyond what Shopify already tracks.

Does it work with my currency?​

Yes! It automatically uses your store's currency settings and Shopify's multi-currency if enabled.

What about translated stores?​

The app supports multi-language stores. You can customize button text for different languages using the Languages tab.

Does it work with discount codes?​

Yes! Discount codes apply normally through Shopify's cart system.

Billing & Pricing​

Is there a free trial?​

Check the Shopify App Store listing for current trial and pricing information.

Can I cancel anytime?​

Yes! Cancel through your Shopify admin → Apps → Sticky Add to Cart → Delete app.

What happens if I cancel?​

The sticky cart stops appearing immediately. No other impact on your store.

Are there any hidden fees?​

No. Just the app subscription fee (see App Store listing). No transaction fees or additional charges.

Performance & Analytics​

How do I track performance?​

Use Shopify Analytics or Google Analytics to track:

  • Add-to-cart rate
  • Conversion rate
  • Cart abandonment
  • Mobile vs desktop performance

Does it affect SEO?​

No. The sticky cart is a JavaScript enhancement and doesn't impact SEO or page indexing.

Can I A/B test different configurations?​

Yes! You can:

  1. Try one configuration for a week
  2. Switch to another
  3. Compare conversion rates
  4. Choose the winner

Support​

How do I get help?​

Email: hi@misoapps.com

Include:

  • Store URL
  • Screenshots
  • Description of issue
  • Browser/device info

How fast is support?​

Usually within 24 hours, often much faster for urgent issues.

Is there documentation?​

Yes! This complete documentation covers:

  • Installation
  • Customization
  • Best practices
  • Troubleshooting

Can you help with custom requests?​

Contact support for custom requirements. Some customizations may be possible.

Common Issues​

Why isn't the sticky cart showing?​

Check:

  1. Theme extension is enabled
  2. Browser cache is clear
  3. You're on a product page
  4. Desktop visibility is enabled (if on desktop)

See Troubleshooting for detailed solutions.

Why don't my changes appear?​

Make sure you:

  1. Clicked "Deploy" (not just "Save")
  2. Waited 1-2 minutes
  3. Cleared browser cache
  4. Hard refreshed page

The buttons aren't working​

Try:

  1. Clear cache
  2. Check browser console for errors
  3. Test in incognito mode
  4. Try different browser
  5. Contact support if persistent

Best Practices​

What's the best configuration?​

It depends on:

  • Your products
  • Your customers
  • Your brand

Start with a preset closest to your brand, then customize. Test different configurations to see what converts best.

Should I use collapsed or expanded?​

Use Collapsed for:

  • Simple products
  • Mobile-focused stores
  • Clean aesthetic

Use Expanded for:

  • Products with many variants
  • Desktop traffic
  • Maximum visibility

Should I enable Buy Now?​

Enable if:

  • Average order is 1-2 items
  • You have express checkout
  • Products are impulse-buy

Disable if:

  • You want to encourage browsing
  • Average cart is 3+ items
  • Upselling is important

What colors should I use?​

Best practice:

  • Primary button = Your brand color
  • Hover = 10-20% darker
  • Sale price = Red or orange
  • Match your existing theme

Integration​

Does it work with [other app name]?​

Most apps work fine together. If you experience conflicts:

  1. Contact support
  2. Provide app name
  3. We'll help resolve

Can I use it with my page builder?​

Yes! Works with popular page builders. As long as you're using standard Shopify product pages, it will work.

Does it work with subscriptions?​

Yes! Compatible with subscription apps like Recharge. Customers can add subscription products to cart normally.

Upgrades & Updates​

How do I update the app?​

Updates are automatic! You don't need to do anything. New features and improvements are deployed automatically.

Will updates break my customization?​

No. Your customizations are preserved through updates.

How do I know what's new?​

Check the app dashboard for announcements about new features and improvements.

Still Have Questions?​

Can't find your answer?

  1. Check Troubleshooting
  2. Review full Documentation
  3. Contact support: hi@misoapps.com

We're here to help!